In order to comply with the provisions of the Federal Law on the Protection of Personal Data held by Individuals, Games and applications MOONSTAR S.A. DE C.V. (including their websites, games, and other applications), knows your privacy is paramount. This Policy describes the types of data we need to collect from you when you use our websites, games and applications, and will explain exactly how we will use your data.
MOOONSTAR is a company that develops and publishes video games as well as applications. When customers play games developed by MOONSTAR S.A. DE C.V., MOONSTAR S.A. DE C.V. you may collect certain personal customer information such as name, email address, telephone number, home address, date of birth, mobile phone number, credit card information, SNS customer profile information, and other personal information or not staff.
What is the MOONSTAR S.A. DE C.V.?
Definition of personal and non-personal information
Non-personal information is any information that is not personally identifiable, such as: technical information about the customer's mobile device, including IP address, mobile device identification, address and connection of Network Media Access Control, the user name, the user ID, the use of the function, game statistics, scores and achievements.
Personal information refers to any information about a specific and determinable individual to which the data relates. There are several categories of personal information, such as address, identifiable information, sensitive information, and descriptive information.
What information does MOONSTAR S.A. DE C.V. and how is it used?
MOONSTAR S.A. DE C.V., collects non-personal information when customers use their products and services online and / or play on mobile devices. Non-personal information may be collected by MOONSTAR S.A.'s own tools. DE C.V., through third-party technologies such as server log files, cookies and tracking pixels. Other technologies that we may use to collect and analyze certain types of information include cookies, IP addresses (including for purposes of determining the approximate geographical location of the customer), mobile device ID or other identifiers, browser types, browser language, past information client browser, reference and exit pages and URL, platform type, number of clicks, information domain names and types, landing pages, page views and the order of those pages, date and amount of time dedicated to certain pages, information on the use of other websites and websites, the status of the game and the date and time of the activity on the websites or games of MOONSTAR SA DE C.V., information on how customers use the game, including game metrics and statistics, feature usage, and purchase history.
MOONSTAR S.A. DE CV, collects personal information during the customer's registration using Facebook, Twitter or other SNS authentication options to create an account or profile, customer support or service request, subscription to bulletins, marketing surveys or otherwise through the use of games MOONSTAR SA DE C.V., MOONSTAR S.A. DE C.V., you may also receive non-personal data from third parties.
MOONSTAR S.A. DE C.V., collects, stores and uses personal and non-personal information of customers to:
• Provide you with all the goods, services or functionalities you may have requested;
• Answer your questions through our customer service;
• Contact you to promote our website / applications, contests and any special offers we may have;
• Send you newsletters, promotions or any marketing materials.
• Contact you regarding the registration of the contest and the acceptance of the prize;
• Monitor the use of our websites and applications to help us learn more about game preferences and understand market trends, offer offers and notifications in the game that suit you, otherwise enhance your gaming experience;
• Protect yourself from deception or fraud, or other breaches of security;
• Provide ads that fit your needs and profile the best
• Determine the jurisdiction you are in so we can determine what laws apply to you;
• Send push notifications (if you choose to allow this feature).
The customer is not allowed to attempt or assist others in identifying users or rebuilding user profiles based on unidentifiable data, such as anonymous or aggregated sources. The customer may not use or transmit a person's personal data without first obtaining their permission and providing all information on how and where the data will be used.
Information we can share with third parties
The computer systems that MOONSTAR S.A. DE C.V., uses it to collect, store and use the information it collects and receives.
Fraud Prevention Technologies
To avoid fraudulent activities and behaviors that may adversely affect the experiences of all players, MOONSTAR S.A. DE C.V., is authorized to use software or "anti-trap" applications for fraud prevention in the online products and mobile platforms of MOONSTAR S.A. DE C.V.,
Forums / Online Chat Rooms and Private Messages
The information that customers of MOONSTAR S.A. DE C.V., discloses in any online chat room, blogs, message boards, user profiles or in similar forums on the MOONSTAR S.A. DE C.V., is considered public information. Clients should be aware that any personally identifiable information submitted in the course of these public activities may be read, collected or used by other users of these forums. MOONSTAR S.A. DE C.V., is not responsible for the personally identifiable information that customers make public.
How we protect your personal information
MOONSTAR S.A. DE C.V., implements reasonable security measures to protect the security of customer information both online and offline.
MOONSTAR S.A. DE C.V. takes reasonable precautions against possible breaches of database security and customer records, but cannot guarantee that unauthorized access, hacking, data loss or other infringements will never occur.
The client must take into account that the transmission of information through the Internet is not completely safe, so MOONSTAR S.A. DE C.V., cannot guarantee the security of the data while it is being transmitted.
Creation of additional promotion and advertising as newsletter
MOONSTAR S.A. DE C.V., you can use the email address registered in the customer's account to provide the customer with requested information about products and services related to our games. The customer may choose not to receive this service when the Account is created. The customer may also opt for this service at any time by sending an email from the email address of the registered account to firstname.lastname@example.org.
Policy on children
Users should be aware of the PEGI classification for the individual game they are playing. We do not allow anyone under the age indicated in the PEGI qualification to use the service, and we do not collect or solicit information knowingly from underage users. If you are under the age of PEGI for the product, please do not send us any information about you, including your name, address, phone number or email address. If we learn that we have inadvertently collected personal information from a minor user, we will remove that information as soon as possible. If you believe that we could have any information about a minor, please contact us at
Changes in our policy
Means to exercise the rights of access, rectification, cancellation or opposition.
In accordance with the Federal Law on the Protection of Personal Data held by Individuals, hereinafter "Data Law", you as the holder of personal data may exercise before the Department of Data Protection of MOONSTAR S.A. DE C.V., the ARCO Rights that according to the "Law" are: access, rectification, cancellation and opposition regarding the processing of your personal data.
You may also revoke, at any time, the consent you have given and that is necessary for the processing of your personal data, provided there is no relationship or link in force with MOONSTAR S.A. DE C.V.
In the event that you wish to exercise your rights of access, rectification, cancellation or opposition, these may exercise at any time directing your request to the Department of Data Protection using any of the following mechanisms:
• Letter sent to MOONSTAR S.A.CV
• Call +5255048705487
Applications may be received Monday through Friday from 11 am to 6 pm, excluding public holidays. For the above, you must let us know in a reliable and detailed way the specific personal data that you wish to access or want to be rectified, canceled or reviewed, as well as comply with the requirements requested by the "Data Law" in Article 29 What are they:
I. The name of the owner (data owner), full address or other means to communicate the response to his request;
II. The documents proving the identity of the holder or, where applicable, the legal representation of that person acting in the name of the holder;
III. The clear and precise description of the personal data in respect of which one seeks to exercise any of the aforementioned rights (ARCO).
IV. Any other element or document that facilitates the location of personal data.
The delivery of the personal data will be free, and the holder must cover only the justified costs of sending or the cost of reproduction in copies or other formats.
Said right shall be exercised by the owner in a free way, after proof of his identity to the person responsible. However, if the same person reiterates his request in a period less than twelve months, the costs will not be more than three days of General Minimum Wage in force for Mexico City, unless there are substantial modifications to the notice of privacy that motivate new queries.
MOONSTAR S.A. DE C.V., under the assumptions established in article 34 of the Data Law, may deny access to personal data, or make rectification or cancellation or grant opposition to the treatment thereof.
Also MOONSTAR S.A. DE C.V., under the assumptions established in article 26 of the Data Law, will not be obliged to cancel it's personal data.